important info

We know you want to be sure you are making the right decision in purchasing a puppy/dog. Before formulating your list of questions to ask us during phone calls or in email’s, please  take some time to read through our FAQ’s as we may have already answered your  questions below. If you find that after reading through all the FAQ’s, you still have questions that we have  not addressed here, please call or email us for more information.

If you have purchased a dog from someone other than                            and you have  questions, you should contact the person/breeder/store in which you purchased the dog.  They should know best how to answer your questions. We know how to appropriately  answer questions about our dogs because we know their history, pedigree and their level  of care.

1). Is my decision to purchase one of your dogs the only factor in obtaining one of them?

While it is very important that you have confidence and a comfort-level with us, we do not  sell/place our puppies without having a comfort-level with you. We reserve the right to refuse to sell our dogs/puppies to anyone. We take great pride in our puppies, the way we care for  them and the way in which they are considered part of our family, before they join yours. Therefore, while you will likely have many questions for us, we in turn will ask many questions of you. We make every effort through our communications with you to be a good judge of  character and to ensure our puppies are adopted into loving homes where they will be properly cared for. You can expect that we will ask questions such as: “Will your dog be kept inside or outside?”,  “Will your dog be a family member”,  “How many children and other dogs/pets do you have?”,  “how many hours will the dog be left alone each day?”, etc.

2). What days and hours are you available to speak with me?

Please keep in mind we receive many inquires each week and we have posted FAQ’s to save us time and to help get you the answers you want quickly. We answer and return calls as soon as we possibly can. Please, leave us a voice mail message, we will make every effort to return your call as soon as possible. If you do not hear from us within 24 hours please try again.  We are in the Eastern Time zone. We ask for your understanding as the care and attention given to the puppies and adult dogs must remain our first priority.

3). How many pictures can I expect to receive of puppies I am interested in and how often will I receive them?

We get picture requests each day, and as much as we would like to accommodate each and every picture request, it takes a lot of time and energy away from caring for the dogs to respond to each request, therefore we have established a “Photo Schedule”. We hope to take 2-3 pictures of each puppy hopefully on Friday and make every effort to post them online by noon the following Morning. Once a puppy has been selected the pictures will be removed from the website.

Note: Due to unforeseen circumstances and the unpredictable nature of raising, and caring for our dogs, we may not always meet this time frame, but we make every effort to and appreciate your understanding should we incur delays.

4). May I come to your home and pick out my own puppy?

Yes, After the puppies are 6-7 weeks old and have had a vaccination. Please call to make an appointment. Occasionally we have several litters at varying ages, this will be a consideration before visits.

5). Do you require a deposit to hold my puppy or get on our Waiting List for future litters?

Yes. When being placed on a reserved list a deposit is required. Will call lists are available. We will call after the birth of the litter if there are pups available. Please call or email with inquires.

6). Are your prices negotiable?

Our puppies have been priced according to their specific pedigree, history, quality of their care and the high level of service we provide to you, the buyer. We are confident that our puppies are priced accordingly and therefore our listed/quoted prices are non-negotiable.

7). Do you ship dogs/puppies? Is it safe?

We prefer that pups are picked up or carried on by the family or a puppy nanny. we will consider We will consider shipping from an International Airport to an international Airport in the United States using well respected airlines. Direct flights are chosen as to avoid layovers and lengthening the pup’s flight time. Shipping requires special attention to detail. For the dogs safety there are government and airline requirements and policies. 

All carriers are marked LIVE ANIMAL with instructions for watering and feeding.

You will be given all needed information to pickup your puppy, including suggestions of what to take with you to the airport, directions to the selected airport and flight details. Flight reservations are made within hours of the flight due to weather restrictions.

Trips take us 4-6 hrs min. Please be understanding that the puppies are our first priority.

8). What are the charges for shipping a puppy?

The buyer will pay actual airline shipping costs: ticket, airline approved carrier and a puppy health certificate from our Vet (required by the airline for the safety of the pup) Shipping costs are approximately $400-&500????? Ticket amounts are determined by the weight of the pup and the carrier size NOT by the distance they travel.

9). Can I pick up my puppy in person?

Yes. Please call or email to make arrangements. We will make every effort to accommodate your schedule.

10). What type of food are the puppies eating?

Our puppies are fed according to the litter and dams needs. Ask us what your litter is eating. It is important to continue feeding the food the puppy has been accustom to for several weeks. Weaning over a period of time will help eliminate tummy issues.

11). What type of toys do you recommend?

Like with babies our concerns are choking, strangulation and poisoning including lead in toys. It is difficult to watch your pup every second so providing safe toys to play with and chew on is very important. Nylabone and Kong both make several products for “aggressive chewers”. The most important thing is that small bits will not come off. A good quality rope is fun, but if the strings start coming apart it can turn into a dangerous toy as would the fiber from a stuffed toy. Balls and frisbees are essential for a retriever.

12). What size collar and leash should I buy for my 8 week old puppy?

A lightweight 10-14 inch collar and 6 foot leash is standard for an average size 8-10 week old retriever pup. Remember, your puppy will outgrow this collar quickly. When unattended a collar can become a strangulation hazard. If your dog/puppy becomes entangled with a branch on a bush, a larger dogs jaw while “puppy” playing, a fence or ???? The collar can quickly become a noose cutting away air supply. The puppy may not even be able to bark to let you know that he/she needs you.

We highly recommend www.breakawaycollar.com

13). How can we ease the transition for our puppy from sleeping with their siblings to sleeping alone?

We send each puppy with a towel, blanket or toy that has the smells of our home and their siblings on it to soothe them while they transition into the comforts of your home. You may find that your puppy prefers to sleep with a stuffed animal that is their same size or a bit smaller. This may remind them of sleeping with one or all of their siblings. They tend to sleep piled on and cuddled with one another, so your puppy may enjoy snuggling or sleeping on top of a stuff animal. Some schools of thought recommend getting a wind-up alarm clock and placing it under a fluffy blanket to resemble their mother’s or sibling’s heartbeat. You might try putting an unlaundered t-shirt in your pups crate he/she will be bonding to you even as they sleep. Unless you prefer to have your puppy sleeping in bed with you every night, this may not be a habit you want to start. Try to imagine sleeping with a 65-85 pound puppy on your bed in a few months.

14). Do you recommend we enroll our puppy/dog in obedience training?

Absolutely! You and your puppy will be much happier if you are both trained. It is best to begin these classes after your pup has completed the vaccination series, around 16 weeks. Speak with your vet or trainer for his advice. We recommend FGRBT Puppy Preschool. It is an interactive online training program. Written by the founder of Hero’s Puppy For Life. (HPFL)Vicci is the contact for information or purchase of this and more advanced online training programs by FGRBT. 303-847-1661

15). Are there any books you recommend?

16). Are there any websites you recommend we visit as first-time puppy/dog owners?

17). When will I receive my AKC paperwork/registration documents?

If your puppy is being shipped, all paperwork should be sent to you by email. If you are picking your pup up, you will be given paperwork at that time. Occasionally there can be a delay ~ you will be notified as soon as possible.

18). What are some common issues that may occur after my puppy/dog comes home with me?

Diarrhea: A stressful situation might be: changing their environment, water and/or food may affect your puppies elimination habits. You may be able to ease this by adding a teaspoon of plain yogurt with active cultures or pumpkin to their food. Be sure not to let the puppy become dehydrated. Consult us and your vet.

Chewing: all puppies have a tendency to chew. It is up to you to teach your puppy what they can and cannot chew. If they chew something you don’t want them to (a table leg), remove them from the area and give them something they can chew (a Nylabone). Giving them an alternative will help them learn what is off-limits and what is acceptable. There are many training sites (FGRBT) out there that address this subject and we recommend you buy and read one before bringing your puppy home with you. It may save you some heartache.

Potty in the house: some puppies are easier to potty-train than others. It is a dog’s nature not to want to potty in the place where they sleep (in their “den”). We attempt to teach our puppies this at an early age, by separating their sleep/play/eating area from their potty area in their pens. We place puppy pads in their potty area and many of them get used to going on there before they come home to you, however we do not make any guarantees of you receiving a potty-trained puppy. That part is up to you and your preference. There are different schools of thought on how to potty-train your puppy, some of which include puppy pad, Bell training and crate training, to name a few. We leave this part up to you and your personal decision and preference. Again, this is where purchasing and reading some puppy training information may save you time and flooring.

Worms: can be passed from the mother to the puppy while in the womb or during nursing. At 4, 6 and 8 weeks of age, we administer de-worming medication. If you notice worms in your puppies stool, this is normal cleansing. Your puppy will receive as many as 4 treatments until a culture is clear. Please consult your veterinarian for suggestions and/or further treatment. Soon their own immune system will be taking care of this by itself.

19). Do I need to take my puppy to the vet upon bringing it home?

Yes. As Per our Purchase Agreement, you must take your puppy/dog to your veterinarian within 72 hours of bringing it home. If a hereditary problem is found, we must be notified by your vet in writing immediately.

20). What is your refund/replacement policy?

Per our Purchase Agreement:

All of our puppies are guaranteed to be in good health when purchased. We guarantee the puppy to be free of any life-threatening hereditary defects for 1 year from date of birth. A licensed veterinarian must examine your puppy within 72 hours of delivery. Seller does not guarantee against communicable diseases such as giardia, coccidian, parvo, etc. If there is a debilitating illness or disease, the breeder’s veterinarian will interpret the report and if he/she concurs, then a replacement puppy will be given. There will be no cash or credit refunds. We offers replacement puppies only. Replacement will be made ASAP.